Event Cancellation Policy


  • Cancellation by us.

    Cook au vin reserves the right  to modify or cancel any event if unforseen cicumstances arise. If we cancel we shall inform you as soon as possible and offer you a full refund.


  • Cancellationby You . 

    If you wish to cancel your booking/s, our cancellation policy is as follows:
    •    Up to two weeks prior to the event, Cook Au Vin will provide you a full refund.
    •    Up to one week prior to the event, Cook Au Vin will charge 50% of the total cost.
    •    Up to four days prior to the event, Cook Au Vin will give no refund.


    All cancellations must be made in writing and addressed to: emilie@cook-au-vin.com. 



 

 

Attendance and Issue 

    Since the beginning, Cook Au Vin do our out most to ensure everyone to have the best time as possible at our dinner.

Nevertheless, it requires efforts on both part to be able to synchronise a crowd with their dinner expectation on one hand and a fully dedicated team with their food and services on the other. 

Of course we want to please everyone, and it's a hard decision to make, to not allowed any body to just walk in. 

But after several misfortunes, it appears that for the comfort of a few, it's the entire group that found itself in a non enjoyable position.

•    Either because there is too many no show and it's a pity to waist. 

•    Either because there is too many last minutes show up, not enough food and too much to wait.

In the meantime we are trying to guarantee you the best quality at the best price, so as you could imagine the quantity being calculated as precisely as possible. Each waist = a loss.
So it doesn't reward the efforts nor the motivation.

That's why we tremendously insist for having everybody booking and paying in advance.

As an example of what should never happen again: Sep 14 2006:


- 30 people confirm and came

- 67 show up and eat

- 53 paid and eat
- 30 people felt unconfortable and couldn't find any other explaination than blaming it on the organisation.

We still appologising for that.

Thank you for your support.